What are the opening hours?

• Monday to Friday: 5am to 9pm 
• Saturday and Sunday: 7am to 7pm 

How much do the sessions cost?

Our casual prices can be found here.

I need a new parking pass or wrist band – what do I do?

Please visit Reception for assistance.

I want my child to come for a swim or workout, what do I need to do?

Our casual prices can be found here.

At PARC we adhere to a strict supervision and Watch Around Water Policy. As a result, we limit access to certain services based on age and supervision. Below is what is accessible, dependent on your child’s age:

• Children under 10 years old (0 – 9 years old): Are not permitted in the gym, group exercise classes, or the Warm Water Pool. They are permitted in the Main Pool but must be actively supervised by an adult over the age of 18, in the water with them. You will need to book and pay casually to use this pool.
• Children under 13 years old (10 – 12 years old): Are not permitted in our group exercise classes, or the Warm Water Pool. They are permitted in the gym, and in the Main Pool – but must have a supervising adult over the age of 18.
• Children under 16 years old (13 – 15 years old): Are not permitted in the Warm Water Pool. They are permitted in the Main Pool, our group exercises classes and the gym. You do not need a supervising adult to be in Centre with your child, but we do recommend it.
• Children under 18 years old (16 – 17 years old): Are permitted in the Main Pool, the gym, group exercise classes and the Warm Water Pool. You do not need a supervising adult to be in Centre.

What about LifeCare services?

LifeCare is currently available and more information can be found here.

Can I make a group booking?

Please see our facility booking details here.

I had a birthday party booked, what happens to my booking?

All user groups and birthday party bookings will be contacted by a member of the PARC Team. If you have not received contact please email info@parcfrankston.com.au and we will be able to help you!

I want to attend with my carer, do they need to pay?

No, your carer does not need to pay however everyone who comes into the Centre needs to check-in via the Government QR code.

When you arrive, please have your carer present their Companion card, and they will be allowed in for free to accompany you. Note – ‘Companion card’ is the only card accepted for free entry, we will not accept Carers cards.

Will the Warm Water Pool be accessible to those with special needs?

Yes. Wheelchairs and hoists will be available to assist with getting in and out of the pool, and these will be cleaned after each use.

Note – Each account must have a unique email address, you cannot share email addresses across accounts.

How do I create an account?  

• Firstly, find the session you would like to book into via our website above
• Select that session you would like to book, and click sign up –>
• Click NEXT –>
• Then select CREATE PROFILE.
• Enter in your details, and follow the wizard to make your payment for that session. 

You will receive a confirmation email with all your booking details.

What if I already have a My PARC account?  

If you are a Complete or Aquatic member at PARC, you will have an account already set up. You can simply click the ‘FORGOT PASSWORD’ option if you are having trouble logging in and enter the email address you have registered with us (use the email address that you receives your emails from PARC). If you need assistance please feel free to contact the Centre and request a call back via info@parcfrankston.com.au.

Why won’t it recognise my email? 

Sometimes the system does not recognise email addresses. For members with an existing account, it is important that you use the email address you have registered with us (use the email address that you receives your emails from PARC). If you need assistance please email info@parcfrankston.com.au.

I’ve forgotten my password 

No worries. Simply select the ‘FORGOT PASSWORD’ option, and enter the email address you have registered with us (use the email address that you receives your emails from PARC). If you need assistance please email info@parcfrankston.com.au.

What is your face mask policy? 

Face masks are to be worn. When you arrive at PARC, you will be required to wear your mask inside. Please continue to wear your mask unless out of breath exercising, entering the water or you have a medical exemption.

What happens when I arrive at the Centre?  

All visitors must enter the Centre from the front doors and and must sign in on arrival via our QR code poster and show the concierge team that you’ve done so. 

How are you keeping me safe whilst exercising? 

Peninsula Leisure has a detailed COVID-safe plan. Our team is trained in these processes and measures include: 

• Hand sanitiser stations ready to use 
• All staff will wear face masks (apart from Group Ex instructors and Swim teachers during the sessions) 
• Regular cleaning of high touchpoints 
• Contact tracing of all individuals who enter the Centre 
• COVID marshals in the gym throughout the day 

How are you cleaning the equipment? 

Our supervising staff will be cleaning equipment and high touch points during and between sessions. We will also have two dedicated cleaners within the facility to clean change rooms and other common areas.

How are you keeping me safe when in the Centre? 

In the pool area our Lifeguards are trained to ensure everyone is keeping to our COVID guidelines and safe distancing.  

We also have trained instructors on the gym floor ensuring everyone is keeping to our COVID safe guidelines.

What is your current cleaning process for the Centre? 

Our supervising staff will be cleaning equipment and high touch points during and between sessions. We will also have two dedicated cleaners within the facility to clean change rooms and other common areas.  

What are the terms of entry? 

To protect everyone who uses PARC, we have implemented strict conditions of entry. These must be adhered to to ensure the Centre remains safe, clean and open

• Face masks are to be worn. When you arrive at PARC, you will be required to wear your mask inside. Please continue to wear your mask unless out of breath exercising, entering the water or you have a medical exemption.
• If you’re feeling unwell, please do not come into the Centre. You must stay home, seek medical advice and get tested.
• If you have tested positive for COVID-19 or have knowingly come into close contact with someone who has, please do not come to the Centre for 14 days, or until you’ve tested negative for COVID-19.
• Every person who enters the Centre is required to undertake some basic practices like disinfecting with sanitiser and being reminded to wipe down equipment after use.
• Practise social distancing of 1.5 metres at all times. Follow the markers placed around the Centre to maintain a safe distance.
• Keep note of the capacity allowances in each area of the facility, particularly smaller spaces such as change rooms, sauna and steam room (when open). Be mindful of other patrons wanting to use these facilities and move through frequently.
• Everyone MUST bring their own towel and water bottle for workouts, no towel no workout applies.
• All visitor details are recorded via QR code check-in. Members are also required to scan their wristband at turnstiles.