Frequently Asked Questions
LOG IN HERE: https://peninsulaleisure.perfectmind.com/
Peninsula Leisure manages PARC and Pines, and we are excited to share our new Customer Portal with you. In your Customer Portal you can book into group exercise classes, manage your membership and enrol into Creche all in the one place – making managing your membership with us easier!
If you have a question about the Portal, please visit our Customer Portal Info Page here: https://parcfrankston.com.au/xplor/
Log into via this link: https://peninsulaleisure.perfectmind.com/
Our GREEN Constrictor waterslide is open, and back to normal operating hours, see hours below on this page. Please be advised that our BLUE Python waterslide is currently closed.
Please note – Due to staffing challenges, our waterslide opening hours may be impacted and we cannot guarantee the GREEN slide is open.
Bookings are always required for our Group Exercise classes. Please click here to find out more and book.
We have a new Customer Portal which you can also use to book Creche spaces and casual entry. Please visit our Customer Portal Information page for all instructions on how to sign up and bookings.
View our casual entry prices here.
PARC has four pools suitable for different ages and needs. View our pool information here.
The main pool is at 50m between 5:00am – 8:00am Monday to Friday. At all other times (including weekends and public holidays) it is split into 2 x 25m pools. More information on lap lane availability can be found here.
All the information about membership options and how to join is available here. You can now join online via our Customer Portal, find out more about this on our INFO page.
To compare the features of our various membership types, see here.
To suspend your membership, please do so via your Customer Portal or visit this page.
To cancel your membership, please visit this page.
You can login into our Customer Portal to see all your financial information and direct debit details here. If you’ve not logged in before please visit our INFO page for all details and instructional videos of how to use the platform.
Active PARC memberships are charged on a fortnightly direct debit.
You can view billing history on our Customer Portal login. If you’ve not used this platform before please visit our INFO page for all details and instructional videos.
You can manage your billing details within our new Customer Portal.
If you’ve not used this platform before please visit our INFO page for all details and instructional videos.
Make up classes are not currently available.
To suspend your PARC Swim membership please do so via your Customer Portal, or by clicking here.
You can cancel your PARC Swim membership by clicking here.
You can manage your PARC Swim class via our new Customer Portal.
If you’ve not used this platform before please visit our INFO page for all details and instructional videos.
Term 1 2023 starts on Monday 30 January, and ends on Sunday 16 April.
To enrol, please visit this page www.parcfrankston.previewsite.com.au/parc-swim or visit us in Centre. You can purchase your PARC Swim membership online, find out how by watching the video on our Customer Portal info page here: https://parcfrankston.com.au/xplor/
Contact Us
How can we help? If you have a question, please have a look at the Frequently Asked Questions above. If you can’t find what you are looking for, please complete the form below.
- Cnr Cranbourne Road & Olive Grove,
Frankston VIC 3199 Australia
Please let us know any feedback, ideas, suggestions or comments you have. We would love to hear from you.
Customer Portal Quick Access Links
Opening hours
Please note – The hours below may vary dependent on staffing.
Opening Hours
Centre
| Monday – Friday | 5:00am – 9:00pm |
| Weekends | 7:00am – 7:00pm |
| Public Holidays | 7:00am – 7:00pm |
| ANZAC Day | 1:00pm – 7:00pm |
| Good Friday, Christmas Day | Closed |
| Christmas Eve and New Years Eve | 5:00am – 6:00pm |
Phone Hours
| Monday – Friday | 6:00am – 8:00pm |
| Saturday – Sunday | 7:00am – 6:00pm |
Leisure Pool
| Monday – Friday | 8:00am – 7:45pm |
| Weekends | 7:45am – 6:45pm |
| Public Holidays | 7:45am – 6:45pm |
Café
| Monday – Friday | 8:00am – 7:00pm |
| Weekends | 8:00am – 6:00pm |
| Public Holidays | 8:00am – 6:00pm |
Aquatic Playground
| Monday – Friday | 9:00am – 7:00pm |
| Weekends | 8:30am – 6:00pm |
| Public Holidays | 8:30am – 6:00pm |
Waterslides (green only, blue closed)
| Monday – Friday | 4:00pm – 7:00pm |
| Weekends | 10:00am – 6:00pm |
| Public Holidays | 10:00am – 6:00pm |
| School Holidays | 10:00am – 7:00pm |
Directions
If coming from Mornington, head down Nepean Highway and turn right onto Davey Street in Frankston. Turn left onto Cranbourne Road and you will see PARC on the left. If coming from the city, take East Link and exit onto the Frankston Freeway. Turn right at Cranbourne Road and PARC is on the right side. Melways Ref 100A F8.
- Cnr Cranbourne Road & Olive Grove,
Frankston VIC 3199 Australia
Please let us know any feedback, ideas, suggestions or comments you have. We would love to hear from you.
Opening hours
In line with the Victorian Government announcement Peninsula Aquatic Recreation Centre (PARC) is currently closed.
Opening Hours
Centre
| Monday – Friday | 5:00am – 9:00pm |
| Weekends | 7:00am – 7:00pm |
| Public Holidays | 7:00am – 7:00pm |
| ANZAC Day | 1:00pm – 7:00pm |
| Good Friday, Christmas Day | Closed |
| Christmas Eve and New Years Eve | 5:00am – 7:00pm |
Leisure Pool
| Monday – Friday | 8:00am – 7:45pm |
| Weekends | 7:45am – 6:45pm |
| Public Holidays | 7:45am – 6:45pm |
Café
| Monday – Friday | 8:00am – 7:00pm |
| Weekends | 8:00am – 6:00pm |
| Public Holidays | 8:00am – 6:00pm |
Aquatic Playground
| Monday – Friday | 9:00am – 7:00pm |
| Weekends | 8:30am – 6:00pm |
| Public Holidays | 8:30am – 6:00pm |
Waterslides
| Monday – Friday | 4:00pm – 7:00pm |
| Weekends | 10:00am – 6:00pm |
| Public Holidays | 10:00am – 6:00pm |
| School Holidays | 10:00am – 7:00pm |
Directions
If coming from Mornington, head down Nepean Highway and turn right onto Davey Street in Frankston. Turn left onto Cranbourne Road and you will see PARC on the left. If coming from the city, take East Link and exit onto the Frankston Freeway. Turn right at Cranbourne Road and PARC is on the right side. Melways Ref 100A F8.
Contact Us
- Cnr Cranbourne Road & Olive Grove,
Frankston VIC 3199 Australia
Please let us know any feedback, ideas, suggestions or comments you have. We would love to hear from you.
Opening hours
PARC is still operating with some COVID restrictions in place. To learn more about accessing the Centre, please click below.
Please note – We are operating under critical staff shortages due to COVID. The hours below may vary dependent on staffing.
Opening Hours
Centre
| Monday – Friday | 5:00am – 9:00pm |
| Weekends | 7:00am – 7:00pm |
| Public Holidays | 7:00am – 7:00pm |
| ANZAC Day | 1:00pm – 7:00pm |
| Good Friday, Christmas Day | Closed |
| Christmas and New Years Eve | 5:00am – 7:00pm |
Main Pool
| Monday – Friday | 5am – 3:45pm and 6:30pm – 9pm |
| Weekends | 7am – 7:45am and 12pm – 7pm |
| Public Holidays | 12pm – 6:45pm |
Leisure Pool
| Monday – Friday | 8:30am – 3:45pm and 6:30pm – 7:45pm |
| Weekends | 12pm – 6:45pm |
| Public Holidays | 12pm – 6:45pm |
Café
| Monday – Friday | 8:00am – 7:00pm |
| Weekends | 8:00am – 6:00pm |
| Public Holidays | 8:00am – 6:00pm |
Aquatic Playground
| Monday – Friday | 9:00am – 3:45pm |
| Weekends | 12:00pm – 6:00pm |
| Public Holidays | 12:00pm – 6:00pm |
Waterslides
| Monday – Friday | 4:00pm – 7:00pm |
| Weekends | 10:0am – 6:00pm |
| Public Holidays | 10:0am – 6:00pm |
| School Holidays | 10:0am – 7:00pm |
If coming from Mornington, head down Nepean Highway and turn right onto Davey Street in Frankston. Turn left onto Cranbourne Road and you will see PARC on the left. If coming from the city, take East Link and exit onto the Frankston Freeway. Turn right at Cranbourne Road and PARC is on the right side. Melways Ref 100A F8.Directions
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- Cnr Cranbourne Road & Olive Grove,
Frankston VIC 3199 Australia
Please let us know any feedback, ideas, suggestions or comments you have. We would love to hear from you.