Peninsula Leisure manages PARC and Pines, and we are excited to share our new Customer Portal with you. Powered by Xplor Recreation, your Customer Portal will […]
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8 Comments
I am a member trying to book a gym floor session for tomorrow and it’s wanting to charge me? Why?
Hi Matthew,
At the moment, we do not have the capacity to be able to reactivate memberships. As such, to keep access fair for all, we require everyone to pay to access. You will not be charged for your membership on top of your casual visit.
We are hopeful that there will be an announcement next week with further easing of restrictions, and as we can open more will hopefully be able to look at reactivating memberships.
Many thanks,
PARC
So the Active Movers class is not happening as yet.
Hi Carole,
Thanks for reaching out.
Unfortunately during this initial reopen phase, our group exercise classes will not be going ahead. In-line with the imposed capacity restrictions of only 50 people, we have had to change our operations and services, and slightly adjust our operating hours.
We are hopeful these latest restrictions will be reviewed again in a week’s time, so as soon as we can open up our group exercise timetable again, we will.
We will continue to update everyone about our available services as restrictions continue to ease.
Thanks, PARC
Hi I was wondering when group exercise classes will commence? And also I wondering how the partial reopening will effect people’s membership? In my case I paid 12 months up front and I don’t use the pool and generally just do group exercise classes. Will my membership, the duration, be extended?
Regards Rodney
Hi Rodney,
Thanks for reaching out.
Unfortunately during this initial reopen phase, our group exercise classes will not be going ahead. In-line with the imposed capacity restrictions of only 50 people, we have had to change our operations and services, and slightly adjust our operating hours.
We are hopeful these latest restrictions will be reviewed again in a week’s time, so as soon as we can open up our group exercise timetable again, we will.
Please note we are holding outdoor group exercise classes and you can also still access all of your favourite classes via http://www.parcyourway.com.au
All memberships are currently on hold and the duration of your membership will be extended.
We hope this helps 🙂
Kind regards,
PARC
I understand that you have limited capacity (which is super unfair) but I don’t understand why we can’t choose to reactivate our membership and just book in sessions when we want to go, if I was to book in and pay upfront for all the days I would normally go it would cost me $160 which is a huge amount of money, I am disappointed that we don’t have the choice to reactivate and pay fortnightly and just book in to go when we want to if there is space available
Hi Maddy,
Thanks for your feedback and we understand your frustrations.
With the very limiting re-opening restrictions we had to make some tough choices. 50 people at any one time is not much to work with, especially with a multi-purpose venue like ours that has pool and gym and many different groups to cater for. Sadly, we knew that were unlikely to be able to cater for everyone in this initial step. We have also returned to the casual entry fees that we used coming out of the last lockdown as the best way of returning all users at the same time. On the positive side, the acting premier has given us good reason to feel hopeful that a return to normal programs, services, opening hours and fees is only 1 more week away.
We hope you will hang in there with us. Thanks, the PARC Team.